Welcome to the Vesane FAQ page. If you need additional help or can’t find the answer you need, feel free to contact our support team at contact@vesane.com.

How long does delivery take?
Our typical delivery schedule is:
• Handling time: 1–2 business days
• Transit time: 2–6 business days
• Estimated total delivery time: 3–8 business days
For full details, please check our Shipping Policy.

Do you offer free shipping?
Yes — we provide free standard shipping on all orders within the United Kingdom.

Where are you located?
Vesane is based in London, United Kingdom. We currently ship exclusively within the UK.

What if my item arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days with your order number and photos of the issue.

Can I cancel my order after placing it?
Yes — we offer a 24-hour cancellation window. Contact us as soon as possible and we’ll do our best to assist before the order ships.

What is your return policy?
We offer 30-day returns from the date your order is delivered. Items must be unused and in original condition. More details can be found in our Returns & Refunds Policy.

When will I receive my refund?
Once we receive and inspect your return, refunds are issued to your original payment method. It may take up to 7 business days to appear depending on your bank.

Do you offer exchanges?
Yes — if you need a different size, colour, or product, contact our support team and we’ll arrange it.

Do you ship internationally?
No — we currently ship only within the United Kingdom.

Do you have a physical store?
Not at this time. We operate exclusively online.

Can I place a bulk or wholesale order?
Yes — for business or large-quantity orders, please contact us and we’ll be happy to assist.

How can I track my order?
You’ll receive a tracking number via email once your order has shipped. You can view tracking through our tracking page or with the carrier.

Questions
If you need more information, please reach out to our customer service team and we’ll be happy to assist.

Contact Details
Store Name: Vesane
Address: 2 Crouch Hall Road, London N8 8HU, United Kingdom
Email: contact@vesane.com
Phone: +447455923115

Customer Support Hours
Monday – Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1–2 business days.