Orders & Shipping
Our processing time is 1–2 business days. Orders are processed Monday through Saturday, excluding major holidays.
Shipping times vary but are typically 4–6 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
No. Only ship in the United Kingdom.
Yes! Once your order is dispatched, you can check our tracking page for the status of your package.
Payments & Security
At Vesane, we offer secure and flexible payment options to ensure a smooth checkout experience.
We currently accept the following payment methods:
All transactions are processed securely and your payment information is encrypted. You will not be charged until your order has been confirmed and processed.
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all transactions are safe and protected.
Returns & Refunds
Yes, you can return your order within 30 days of receiving it, as long as the item is unused and in its original condition.
Simply contact our support team at contact@vesane.com with your order number and reason for return. We'll guide you through the process.
Once we receive and inspect the item, we will process your refund within 14 days. Refunds are issued to the original payment method.
Contact & Support
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
We are available during the following hours:
We strive to respond within 24 hours.