Shipping policy

At Vesane, we aim to ensure your order arrives safely and on time. This Shipping Policy explains how we process and ship orders and what you can expect once your purchase has been completed. We offer free standard shipping on all orders within The United Kingdom.

Where We Ship
This policy applies to orders delivered within The United Kingdom. We do not offer shipping to other locations.

Processing & Delivery Timeframes

• Order cutoff time: 12:00 AM (GMT Greenwich Mean Time). Orders placed after this time will begin processing the following business day.
  
• Order handling time: 1–2 business days, Monday through Saturday.
  
• Once your order has been processed and dispatched, transit time for all destinations typically ranges from 2–6 business days, Monday through Saturday.
  
• Estimated total delivery timeframe: 3–8 business days.

Shipping Carriers
We work with trusted shipping partners to deliver orders efficiently. Depending on your delivery destination, your order may be shipped through: GLS, USPS, UPS, FedEx, DHL.

Shipping Costs
Free shipping is offered on all orders within The United Kingdom.

Order Tracking
As soon as your order has been shipped, you will receive an email containing your tracking number. You can use this to follow your order’s progress on our tracking page or through the carrier’s tracking system.

Delivery Concerns
If you encounter any issues with your shipment, such as delays, lost parcels, or incorrect delivery information, please contact us as soon as possible so we can resolve the matter quickly.

Contact Details
Store Name: Vesane
Address: 2 Crouch Hall Road, London N8 8HU, United Kingdom
Email: contact@vesane.com
Phone: +447455923115

Customer Support Hours
Monday – Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1–2 business days.