At Vesane, we want every customer to be happy with their purchase. If something isn’t quite right, we’re here to help. We provide a straightforward return process with no unnecessary complications.
Return Period
You may request a return within 30 days from the date your order is delivered. Returned products must be unused, in their original condition, and include any packaging, tags, and accessories originally provided. We do not charge any restocking fees.
Costs & Responsibility
Faulty, damaged, or incorrectly shipped items will be returned at no cost to you.
If you are returning an item due to a change of mind or ordering the wrong size or product, the return shipping cost will be your responsibility. Original shipping fees are non-refundable.
How to Start a Return
Contact us at contact@vesane.com with your order number and the reason for your return.
Package the item securely in its original packaging, including any accessories or documentation.
Follow the return instructions we send via email and ship the item using the carrier method advised.
Refunds
Once your returned item arrives and passes inspection, we will process your refund. Refunds are issued back to your original payment method. Please allow up to 7 business days for the transaction to reflect, depending on your bank or card provider.
Exchanges
If you would like to exchange your item (different size, colour, or another version), contact our support team at contact@vesane.com and we will arrange this for you.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be identified clearly on their product pages before purchase.
Questions
If you need more information, please reach out to our customer service team and we’ll be happy to assist.
Contact Details
Store Name: Vesane
Address: 2 Crouch Hall Road, London N8 8HU, United Kingdom
Email: contact@vesane.com
Phone: +447455923115
Customer Support Hours
Monday – Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1–2 business days.