Aurelia | 5-Arm Black & Gold Arc Floor Lamp – Adjustable 200 cm Steel Design

We offer free standard shipping on all orders within the United Kingdom.

Orders are processed in 1–2 business days (Monday–Saturday). Once dispatched, delivery typically takes 2–6 business days, with an estimated total delivery time of 3–8 business days.

You will receive a tracking number by email once your order has shipped.

If you experience any issues such as delays, lost parcels, or incorrect delivery details, please contact us and we’ll assist you as quickly as possible.

For more details, please visit our Shipping Policy Page.

We want you to love your purchase. If something isn’t right, we offer 30-day returns from the delivery date. Items must be unused and in original condition with packaging and accessories.

Faulty or incorrect items are returned at no cost. For change-of-mind returns, the customer is responsible for return shipping and original shipping costs are non-refundable.

To start a return or exchange, email us at contact@vesane.com with your order number. Once we receive and inspect the item, refunds are processed to the original payment method (allow up to 7 business days).

Some items may not be eligible for return for hygiene or safety reasons — this will be noted on the product page.

For more details, please visit our refund page.

Store Name: Vesane
Address: 2 Crouch Hall Road, London N8 8HU, United Kingdom
Email: contact@vesane.com
Phone: +447455923115

Customer Support Hours
Monday – Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1–2 business days.